FAQ
Shipping & Delivery
How much does shipping cost?
We offer free delivery on all UK orders - no minimum spend, no hidden fees.
How long does shipping take?
- Orders are dispatched within 1 working day
- UK delivery takes 2–4 working days after dispatch
- Orders placed before 12pm (Mon–Fri) are shipped the same day
Do you ship internationally?
Not at the moment - we currently only ship within the UK.
Will I receive a tracking number?
Yes! Once your order is dispatched, we’ll email you a tracking link.
I’ve lost my tracking number. What should I do?
No problem - just email us at support@tekore.co.uk with your name and address, and we’ll resend it within 24 hours.
You can find more information in our Shipping Policy
Orders & Payments
How can I pay for my order?
We accept secure payments through:
- Visa, Mastercard, American Express, Maestro
- PayPal, Google Pay, Shop Pay, Apple Pay
- Discover, Diners Club, Union Pay
You can find more information in our Payment Policy
Is your checkout secure?
Absolutely. All transactions are encrypted and processed securely using SSL.
Can I change my order?
If your order hasn’t shipped, we can update:
- Delivery address
- Contact details
- Item quantity or variation
Contact us at support@tekore.co.uk within 12 hours of ordering
Can I cancel my order?
Yes, if your order hasn’t shipped yet. Contact us within 12 hours and we’ll cancel it immediately.
If it has shipped, you’ll need to return it once it arrives.
Returns & Issues
What is your return policy?
We offer 30-day returns on all items. You can find full details in our Refund Policy.
What if something’s wrong with my order?
Please email us at support@tekore.co.uk with:
- Your order number
- A description of the issue
- Photos if applicable
We’ll respond within 24 hours and make it right.
Need Help?
Email us: support@tekore.co.uk
Call us on +44 (0)1752 938107
Mon–Fri, 9:30am - 5pm
Plymouth, UK
We are always happy to help.